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Two-Factor Authentication (2FA)

Two-factor authentication (or 2FA) is an extra layer of security to make sure someone trying to access their online account is who they say they are. In addition to providing information you know such as username and passwords (1st factor), you’ll also be asked to use something you have such as a smartphone (2nd factor) to confirm your identity.

Relying on passwords alone is risky. A rise in cybersecurity crime combined with weak passwords, or using similar passwords across multiple online accounts, makes it easier for hackers to gain access to a user’s accounts. The introduction of a second factor provides an additional way for us to verify a users identity.

Yes. In line with regulation requirements, we are now rolling out mandatory 2FA for all users in a phased approach starting 23 March 2020 and we expect to complete the work by the end of April 2020. Your Account Manager will be on hand, so please reach out to them directly if you have any questions..

No. We will never use any data for marketing purposes without your consent.

Sometimes poor signal can result in SMS messages being delayed. Please check your reception and try again. On the confirmation screen, you can also check the mobile phone number you entered, just to make 100% sure it is correct. If the number’s correct and your signal is fine, you can always search for the app by typing “Authy” in the App Store (Apple) or Play Store (Android).

Users can download a Desktop app on a Windows or Apple computer by visiting: https://authy.com/download/. We are exploring introducing SMS verification in the future if we see enough demand from clients.

Not at this time, we believe Authy is the best app for the job. But this is something we’ll be monitoring demand for with a view to introducing in future.

If you are experiencing difficulties downloading the Authy application, visit the Authy Help Centre for further assistance.

Every time you log into Excel Currencies from a device you haven’t used before, you will be asked to verify yourself using the Authy app. If you have ticked the “Remember this device for 15 days” option on the 2-step login page, we won’t ask you to verify on subsequent attempts over the next 15 days. After this time has lapsed, you will need to verify yourself using the 2-step login again.

Usually, this is because you will have selected the “Remember this device for 15 days” functionality on a previous log-in attempt. If you still think there may be issues with your 2FA, please contact your Account Manager directly.

You need to have access to a device registered to receive your 2-factor authentication prompts in order to keep your account secure. The best thing to do is to enable Authy Multi-Device which allows multiple trusted devices to use the same Authy account. This will also help if you ever lose access to one of your devices. If you can’t access any of your devices and urgently need to access your account, please contact our support team.

There are a number of options, the easiest being if you already have more than one device registered.

  • If you have access to another registered device you can use it to manage your devices, including changing your phone number.
  • If you have access to a new phone with the same number then you can restore your Authy account on your new phone by downloading the app.
  • If you have a new phone number and don’t have another registered device, you can request to change your phone number.

For any other issues with Authy, you can find help here.

Your login ID, security questions and password are all case sensitive. Make sure you haven’t got Cap Locks on. Login IDs must also be unique. If you have one user with multiple accounts, you must have different logins for each account.

If you still can’t access the platform, click on “Forgot Password?” link on the login page. This will allow you the reset you login credentials via an automated email service.

If you still can’t log in, contact our support team by emailing info@excelcurrencies.com.

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