I have traded the wrong amount, how do I amend it?+
I have booked with wrong conversion date, how do I amend?+
I can’t get a rate for my conversion, what’s wrong?+
What happens if I don’t settle my payment with Excel Currencies on time?+
How long does it take for regular payments to be delivered?+
What information is mandatory for my payment?+
How long will a request for a recall or trace take?+
The funds have not arrived+
Local payments+
I’ve realized that beneficiary details are wrong. What do I do?+
Why have my funds been returned?+
Why has less money arrived than I expected?+
The money still has not arrived+
When will my funds arrive with the beneficiary?+
Has my payment been made to a beneficiary?+
Payments are being rejected because I am missing mandatory information. How can I fix this?+
I can’t log in+
SWIFT payments+
What will be an accepted Proof of Identity (POI) document to open my account+

Using faster payments to fund your GBP wallet FAQs

We’re speeding up the time it takes to apply received funds to your account by allowing you to fund your GBP wallet using the faster payments service (FPS). You’ll find a list of frequently asked questions below.

How do I fund my GBP wallet?+
How fast will the funds be in my account?+
Is it possible to fund my other currency wallets via faster payments?+
Where can I find my dedicated account number?+
Can I still use the existing funding route?+
Do I need to provide a reference?+
What is the maximum value I can send?+

Making payments to India, Indonesia, Malaysia and the Philippines – INR, IDR, MYR & PHP FAQ

Clients can make payments to India, Indonesia, Malaysia and the Philippines by converting funds to Indian Rupee (INR), Indonesian Rupiah (IDR), Malaysian Ringgit (MYR) or Philippine Peso (PHP). You’ll find a list of frequently asked questions below.

What FX tenors are supported?+
Do you deduct any costs from the payment being sent?+
Is there a limit on the maximum payment/trade size?+
Do you support all payment types?+
What currency pairs are supported?+
Can I convert these APAC currencies back to another currency?+
Can I hold balance in these currencies?+
What happens if I fail to fund in time?+
What happens if a payment fails?+
Do you support payment traces or recalls?+
What details do recipients see after a payment is made?+
Can I make charitable payments in these currencies?+

Can’t find what you are looking for?

Call us or speak to our live chat team who will be able to answer any questions you may have.

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Governing Bodies and Registrations

Excel Currencies are a fully Authorised Payment Institution with the UK Financial Conduct Authority. ( Ref: 911228) and HM Revenue & Customs (MSB No: 12190705) as a Money Services Business. Excel Currencies ltd are also members of the UK Money Transfers Association (MTA) and the Association of International Property Professionals (AIPP).

Security of Funds

Excel Currencies ltd operate a Safeguarding Client Account System which protects all funds in these accounts against any liabilities that Excel Currencies ltd may have.

Excel Currencies Ltd, Enterprise House, 8 Essex Road, Dartford, Kent DA1 2AU

Registered in England and Wales, No. 05171054

Copyright © Excel Currencies Ltd 2023. All Rights Reserved.

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