Two-Factor Authentication (2FA)

What is Two-Factor Authentication?+
Why do I need 2FA?+
Is 2FA Mandatory?+
Will my data be used for marketing purposes? +
I didn’t receive a text message with instructions to download the app+
I don’t have an Apple or Android device+
Can I use another authenticator app like Google Authenticator instead?+
I’m having problems setting up the Authy application+
How often will I be asked to verify my identity+
I have 2FA set-up but wasn’t prompted for it when I logged in+
I don’t have my phone with me+
I’ve lost my phone or have a new phone number+
Other problems using Authy.+
Authentication Problems.+

Can’t find what you are looking for?

Call us or speak to our live chat team who will be able to answer any questions you may have.

Image Image
Governing Bodies and Registrations

Excel Currencies are a fully Authorised Payment Institution with the UK Financial Conduct Authority. ( Ref: 911228) and HM Revenue & Customs (MSB No: 12190705) as a Money Services Business. Excel Currencies ltd are also members of the UK Money Transfers Association (MTA) and the Association of International Property Professionals (AIPP).

Security of Funds

Excel Currencies ltd operate a Safeguarding Client Account System which protects all funds in these accounts against any liabilities that Excel Currencies ltd may have.

Excel Currencies Ltd, Enterprise House, 8 Essex Road, Dartford, Kent DA1 2AU

Registered in England and Wales, No. 05171054

Copyright © Excel Currencies Ltd 2023. All Rights Reserved.

Help Options Available

Contact Us

Live Chat OFF Live Chat ON