Excel Currencies are now one of the world’s leading independent providers of foreign exchange, comprising of a dedicated team of professionals with over 90 years market experience.
We specialise in providing an unparalleled service and competitive commercial rates to all our clients ranging from the private sector to our corporate accounts.
We pride ourselves on our personal customer service and tailor-made solutions offered to all of our clients regardless of the amount they transfer.
We tirelessly aim to improve on the goals and standards that we set, which is why we have been nominated for various business awards over the fourteen years we have been trading. 2017 saw the launch of our 2nd more improved online trading and payments platform. This year we passed the £2 billion mark of client funds traded, broke the 30,000 mark for client accounts opened and feature in the top 5 Money Transfer companies on Trustpilot with a 5 star rating and score of 9.8 out of 10.
2018 will be yet another test of our determination to improve, set standards and succeed. We have started this in true Excel Currencies fashion as we open another Spanish office, this time in the town of San Javier.
We have a new website launching very soon and we are continuing to grow the team here in the UK and at our other offices around the world. Lastly, with the help of our customers we want to reach the number 1 spot on Trustpilot.
Watch this space, 2018 will be an exciting year for us and our customers.
We hate banks and the unfair way they do business. We believe in great exchange rates and exceptional customer service, so we are crafting our customers experience around making things simple, easy and fair.
We encourage our customers to read our market reports, as knowing what could happen before it happens, is key to obtaining the best rates. My tip comes from Ireland during my time in the scouts, ‘Bi Ullamh’ (Be Prepared) to buy at the right time and not at the last minute.
As a business we have never charged customers a transfer fee. Combine this with our ability to make funds available on the very same day that you secure your rate and we give you a process that is quicker and cheaper than ever before. There will be times when a customer will want to send multiple payments, and this is when a charge may be applied. My tip is centred around Euro payments and the fact that although regular payments take 24-48hrs, the majority of these clear within 24hrs.
Customers have this misconception that because we facilitate Bank transfers, that our client support would reflect that of a Banks. Almost all customers that use our support team, are then surprised to find that we will answer your call within 3 rings, we will assist in every step of the account opening process and if you already have an account, that no raised query will go unanswered. My tip is to encourage our customers to use our support team no matter how small the query may be. We are here to make your experience with us pleasant and stress free.
I constantly get great feedback from personal and business customers about our automatic rate alerts. They say it’s a headache having to constantly keep an eye on where the rate has moved and the biggest disappointment comes from customers who missed out when the rate was high. My tip is you should either place an order to buy at the rate you want or at the very least setup a rate alert so you can be notified when your desired rate has been reached.
Your Dashboard allows to see a snapshot of your account and gives you quick access to your recent transactions and outstanding tasks.
Select the currency you want to sell and buy, choose your settlement date, receive your quote and confirm.
Full view of all your beneficiaries with quick links for further tasks.
All transactions relating to your currency account are available with an easy to use search feature.