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I have traded the wrong amount, how do I amend it?+
I have booked with wrong conversion date, how do I amend?+
I can’t get a rate for my conversion, what’s wrong?+
What happens if I don’t settle my payment with Excel Currencies on time?+
How long does it take for regular payments to be delivered?+
What information is mandatory for my payment?+
I’ve realized that beneficiary details are wrong. What do I do?+
Why have my funds been returned?+
Why has less money arrived than I expected?+
The money still has not arrived+
When will my funds arrive with the beneficiary?+
Has my payment been made to a beneficiary?+
Payments are being rejected because I am missing mandatory information. How can I fix this?+
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Governing Bodies and Registrations

Excel Currencies are a fully Authorised Payment Institution with the UK Financial Conduct Authority. ( Ref: 911228) and HM Revenue & Customs (MSB No: 12190705) as a Money Services Business. Excel Currencies ltd are also members of the UK Money Transfers Association (MTA) and the Association of International Property Professionals (AIPP).

Security of Funds

Excel Currencies ltd operate a Safeguarding Client Account System which protects all funds in these accounts against any liabilities that Excel Currencies ltd may have.

Excel Currencies Ltd, Enterprise House, 8 Essex Road, Dartford, Kent DA1 2AU

Registered in England and Wales, No. 05171054

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